Privacy policy

WebVault respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using our digital marketplace.

Information We Collect

We may collect information you provide directly to us, including:

  • Name and username
  • Email address
  • Account information
  • Seller profile information
  • Order and transaction details
  • Support messages and enquiries
  • Product reviews, comments and other content you submit

We may also collect technical information automatically when you use WebVault, such as:

  • IP address
  • Browser and device information
  • Login and activity information
  • Cookies and similar technologies
  • Pages visited and actions taken on the website

How We Use Your Information

We may use your information to:

  • Create and manage your WebVault account
  • Process purchases and marketplace transactions
  • Provide access to purchased digital products
  • Enable sellers to manage listings and sales
  • Provide customer support
  • Prevent fraud, abuse and unauthorised activity
  • Improve the website, marketplace and user experience
  • Send important account, security and transaction notifications
  • Comply with legal and regulatory obligations

Payments

Payments may be processed by third-party payment providers. WebVault does not necessarily store your full payment card details.

Payment providers may collect and process information according to their own privacy policies and terms.

Information Shared With Sellers

When you purchase a product, certain information may be made available to the seller where necessary to complete the transaction, provide support, manage licensing or fulfil marketplace obligations.

Sellers must only use buyer information for legitimate purposes connected to the relevant transaction.

Cookies

WebVault may use cookies and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Maintain website functionality
  • Improve performance
  • Understand how the marketplace is used
  • Help protect accounts and prevent abuse

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Third-Party Services

WebVault may use third-party services for services such as:

  • Payment processing
  • Email delivery
  • Website hosting
  • Security and fraud prevention
  • Analytics
  • File storage or delivery

These providers may process limited information where necessary to provide their services.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

No online service can guarantee complete security, so users should also protect their accounts by using strong passwords and keeping login details private.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, transaction records, fraud prevention and legal obligations.

Certain information may need to be retained after an account is closed where required for legal, accounting or security purposes.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Request a copy of your information
  • Withdraw consent where processing relies on consent

Some rights may be subject to legal exceptions.

Account Deletion

If you wish to close your WebVault account or request deletion of eligible personal information, contact WebVault Support.

Some transaction or legal records may need to be retained even after account deletion.

Children's Privacy

WebVault is not intended for children who are not legally permitted to enter into transactions or use the marketplace under applicable law.

We do not knowingly collect personal information from children where doing so would be unlawful.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal requirements or business practices change.

The latest version will be published on WebVault.

Contact

If you have questions about this Privacy Policy or how your information is handled, contact WebVault Support through the website.

Last updated: September 2026